Frequently Asked Questions

Browse our most frequently asked questions below, or visit our support center for in-depth answers to these questions and more. And don't hesitate to contact us with any additional questions.

Top Questions

What is your return policy?

Our return policy is simple - love our products, or send them back. We offer a 90-day trial for all of our gear, which means you have 90 days to try it out, live with it, Instagram it, and love it. 

If at any point in the first 90 days you decide that you're not 100% satisfied with your new products, return them for a full refund—no questions asked. Simply contact us and we’ll send you a free shipping label. Return shipping on U.S. orders is on us! 

If you want to return an international order during the 90 day period, please contact us to let us know. Costs associated with the return are the responsibility of the customer and original shipping fees are non refundable.

What is your shipping policy?

We are pleased to offer FREE three-day shipping and returns for all US orders over $50. No codes needed. Just add to cart and checkout today!

We offer $3.95 flat rate shipping for all US orders under $50, $9.95 flat rate shipping for Canadian orders, and $14.95 flat rate shipping everywhere else in the world. 

For international orders, import duties and/or taxes are not pre-paid

When will I receive my order?

Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse in 1 business day. From then on, it all depends on your shipping method. If you choose our free USPS Ground shipping option, your order will typically arrive within 2-3 business days, depending on your location. 

International orders will typically arrive between 7 and 21 days from delivery. Specific time estimates will vary based on the shipping method you choose, and these estimates will be displayed at checkout.

Our warehouse team takes a much deserved vacation on weekends and national holidays, so orders placed on those days will be shipped the following business day.

The Single Edge

I've never seen these kind of blades before - what's up with that?

The blades used in our razor are known as "injector" razor blades. They are blades that have been in production for almost a century, and we think they're the best out there. Our blades are made by one of the only remaining blade manufacturers in the United States that traces their company heritage back to the late 1800's. What's more, our unique coated stainless steel blade is more than twice as thick as today's razor blades, giving you a more substantial, effortless shave.

How long do the blades last?

Everybody changes out their blades at different intervals due to the fact that our skin, hair, and preferences are all different. But you can easily get 5 to 10 shaves out of each blade.

Where do I buy blades for the Single Edge?

You can easily purchase Single Edge razor blade refills on www.getsupply.com. Additionally, the Single Edge takes any standard "injector" style blade, which means that you're not locked into buying them from us. Injector blades can be found easily on Amazon, eBay, and many other online retail stores. 

Each Single Edge razor purchased on our website comes with a pack of twenty blades to get you started. They should last you about six months!

How hard is it to shave with?

We’ve designed the Single Edge to be extremely easy to use. If you are new to traditional wetshaving (shaving with a single, exposed blade), it might take a few tries to get your technique right, but we’re confident that you’ll pick it up quickly. If you’re already an avid wetshaver, the Single Edge will seamlessly fit into your current rotation of razors (whether it’s a rotation of one or twenty). We believe it will quickly become one of your favorites.

What kind of shaving cream should I use?

One of the great things about the Single Edge is that you can easily begin using it with your current setup. There’s no need to invest in different creams or soaps upfront – just use it with whatever methods you’re currently using. That being said, you will definitely experience the best shave using traditional beard preparation and shaving methods.

How do I switch out the blades?

This is one of our favorite parts. It’s so easy a monkey could do it, and what’s more, you don’t have to fumble around with sharp blades and risk cutting yourself. Check out our Kickstarter video (on our homepage) for an example!

 

Pre-Orders, Shipping & Payment

Where's my Order?

If you created an online account with us when you placed your order, you can find the delivery details in your account summary page. Just sign in using the link below!

https://www.getsupply.com/account/login

Didn't create an account with us? No sweat! Just shoot us an email at hello@getsupply.com and we can give you the latest status for your order. We can also sign you up for an online account if you would like. 

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. We do not accept PayPal or pre-paid cards at this time.

 

Subscribe